viaSocket Help
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Which AI agent

When to Choose: ViaSocket AI Agent, GTWY, or Hello by MSG91 Based on Your Problem

If your problem is:

“My system gets data… but nothing happens automatically.”

➡️ Use ViaSocket AI Agent
AI reads the data → takes actions → updates other tools
(No chatbot, just smart automation.)

Example:
New lead → AI enriches details → adds to CRM → sends intro email


If your problem is:

“My users should be able to talk to AI inside my product.”

➡️ Use GTWY
A ready chatbot that can also do real actions in your software.

Example:
User asks → “Show my pending invoices” → AI fetches from your product instantly


If your problem is:

“My customers want to talk to humans when AI can’t solve.”

➡️ Use Hello by MSG91
AI supports first → transfers to human agent when needed
Works on WhatsApp, Voice, Email, SMS

Example:
AI answers — Customer says “Agent please” → Human joins


Quickest Way to Decide

Your goal

Choose

Automating tasks using AI

ViaSocket AI Agent

Chatbot inside product

GTWY

Customer support with AI + humans

Hello


One-line summary

  • ViaSocket AI Agent → Background AI worker

  • GTWY → Chatbot AI inside your product

  • Hello → AI + human Support Team